So I call the 877 number.... Press one to cancel. Refund is coming. That was easy.
But I am not happy. I want to know why I was billed. (I really want more than a refund) They transfer me to costumer service and after listening to a 10 minute looping tape of how great Active is. I get to talk to a human being.
She said that I did not uncheck the box asking for a free 30 day trial of Active Advantage in April of 2010 and since I did not cancel that I will be bill $59.95 a year.
OMG, did I pay 60 bucks for a service I did not need or want, or even know I had, last year. (Remember this is now 2011). The customer service lady checked, but I know she is not going to find that I paid in 2010. After another period on hold she told me they had extended my free trial in ActiveAdvantage for a year because I was randomly special.
I don't see it that way. Active was billing me $60 for something I did not want, did not need, and did not even know I had and I should be happy. I asked to speak to a supervisor. She said she was the supervisor. I told here I thought this was sleazy; billing me for further use of a product that I had not used or even know I had for the past year. Why would I want to pay for something I never used when it was free? Instead of reading some sort of apology script or offering to tell her bosses or giving me a credit towards a future thing I did not want, she had the fucking gall to defend the actions of Active.com, that I should have been grateful for the free year I got. She said she would email me a screenshot of the page that showed I approved the free trail. I am still waiting for that email.
On a similar note, I have had a much better time with other giant companies that bill you automatically. My cell phone bill was much higher than I thought it should be. After a very nice 10 minute conversation with my carrier I learned that I did not need unlimited talk and text,but I was using up my "data packets" really fast. At their suggestions I adjusted my plans and my bill went down by about 40%.
I also called up the company that provides my anti-virus stuff (I think they created viruses so you need to buy their product, but that is another rant.). Why was I being billed $20 more for a renewal that the product cost in a store. They said the $20 was a convince fee and that most people like it. (I bet most of their stock holders like it, not most of their costumers.) They refunded my $20.
I have to add something.
I am a Race Director.
That said I want every RD to know that there are at least 3 or 4 people on your race committee that can set up a Google Checkout. It is not brain surgery. They only charge 3 or 4% and your participants don't have to feel compelled to subscribe to a magazine or join the active society.
There are also LOCAL companies that can do race registration. Here in NYC we use NYCRUNS.COM. You can deal with a human being, not a giant corporation.