I had two reasons to go there yesterday. First the Department of Motor Vehicles and then to Old Navy. Guess witch was more pleasant?
First I renewed my driver's license, stand on a 10 minute line to get a number so I could get my picture taken. Sit down for half an hour and get a new photo. Got an new number, it said the wait will be an hour and 3 minutes. I took a nap, but the wait was an hour and ten minutes. I took a new eye test and paid. (If you see me driving without my glasses, there is a problem.) All in all it was not as fun a jury duty, but much better than when you just had to stand on a giant line.
Then I had to walk down the hall and deal with Old Navy. Last fall a good friend bought some pants for my kids when there was a sale. She paid cash and gave us the receipt. Some of them did not fit and it took me about 4 months to get around to returning them. While waiting on line to return them I read their policy.
Store refunds will be issued in the original form of payment for price paid or a merchandise exchange when returned within 90 days of the purchase date. Merchandise returned more than 90 days after the purchase date will not be eligible for a return.
A mail check will be issued when merchandise over $5 is paid for by check or e-check. Valid ID will be required.
Refunds will be issued in the form of a merchandise certificate by mail for current selling price.
Valid identification is required when processing all returns without an original receipt and to receive or redeem a non-transferable merchandise certificate by mail.
Returns With an Exchange Receipt or a Gift Receipt
Even exchange receipts and gift receipts serve as documentation of the purchase price only when returning online or in stores.
So I asked the clerk what I was supposed to do. I told her that I had the receipt and the gift receipt but it is more than 90 days old. Do I get a cash refund or credit. She told me I can't return them at all because the receipt is more than 90 days old.
Huh, I said that if I did not have the receipt at all I would be entitled to a store credit. She said "yes, but I know you would be lying". Instead of totally freaking out at this super honest ass kissing I just want to be an assistant manager at a Gap clerk, I walked around the block and returned them to another clerk 20 minutes later with out the receipt and got a credit mailed to me.
So Sunday my wife takes the kid there to buy some pants that fit. THEY WON'T ACCEPT THE CREDIT SKIP. It has my name on it. Hay, our names are almost the same, we have the same address. The merchandise was for our 8 year old daughter. They don't give a shit.
So after I renew my license I go to Old Navy and buy 2 pair of shorts that I don't really need. So the clerk checks my ID, (on my nice new license) and I tell her about my frustrating experience with the credit slip. She said that I should have put it in my daughters name. SHE IS NINE YEARS OLD, she does not have ID, she would not be able to use the credit till she got her learners permit in 9 more years. The clerk tell me they never expire.
Goodbye forever Old Navy. Who would think that going to the DMV would be more pleasant than going to Old Navy.