Tuesday, May 12, 2009

The Atlantic Center is the 5th Most Buzziest Blog Topic in Brooklyn

So I put it in my title, lets see if I get any hits. Outside.in said it, it must be true

I had two reasons to go there yesterday. First the Department of Motor Vehicles and then to Old Navy. Guess witch was more pleasant?

First I renewed my driver's license, stand on a 10 minute line to get a number so I could get my picture taken. Sit down for half an hour and get a new photo. Got an new number, it said the wait will be an hour and 3 minutes. I took a nap, but the wait was an hour and ten minutes. I took a new eye test and paid. (If you see me driving without my glasses, there is a problem.) All in all it was not as fun a jury duty, but much better than when you just had to stand on a giant line.

Then I had to walk down the hall and deal with Old Navy. Last fall a good friend bought some pants for my kids when there was a sale. She paid cash and gave us the receipt. Some of them did not fit and it took me about 4 months to get around to returning them. While waiting on line to return them I read their policy.

Gap Old Navy

Store refunds will be issued in the original form of payment for price paid or a merchandise exchange when returned within 90 days of the purchase date. Merchandise returned more than 90 days after the purchase date will not be eligible for a return.

A mail check will be issued when merchandise over $5 is paid for by check or e-check. Valid ID will be required.

And

Refunds will be issued in the form of a merchandise certificate by mail for current selling price.

Valid identification is required when processing all returns without an original receipt and to receive or redeem a non-transferable merchandise certificate by mail.

Returns With an Exchange Receipt or a Gift Receipt

Even exchange receipts and gift receipts serve as documentation of the purchase price only when returning online or in stores.

Huh.

So I asked the clerk what I was supposed to do. I told her that I had the receipt and the gift receipt but it is more than 90 days old. Do I get a cash refund or credit. She told me I can't return them at all because the receipt is more than 90 days old.

Huh, I said that if I did not have the receipt at all I would be entitled to a store credit. She said "yes, but I know you would be lying". Instead of totally freaking out at this super honest ass kissing I just want to be an assistant manager at a Gap clerk, I walked around the block and returned them to another clerk 20 minutes later with out the receipt and got a credit mailed to me.

So Sunday my wife takes the kid there to buy some pants that fit. THEY WON'T ACCEPT THE CREDIT SKIP. It has my name on it. Hay, our names are almost the same, we have the same address. The merchandise was for our 8 year old daughter. They don't give a shit.

So after I renew my license I go to Old Navy and buy 2 pair of shorts that I don't really need. So the clerk checks my ID, (on my nice new license) and I tell her about my frustrating experience with the credit slip. She said that I should have put it in my daughters name. SHE IS NINE YEARS OLD, she does not have ID, she would not be able to use the credit till she got her learners permit in 9 more years. The clerk tell me they never expire.

Goodbye forever Old Navy. Who would think that going to the DMV would be more pleasant than going to Old Navy.

7 comments:

  1. I sent Old Navy a link to my blog.

    I love an automated response...

    Thank you for your feedback regarding your recent shopping experience.
    We appreciate you taking the time to share your comments. We have
    documented and forwarded your comments to the appropriate personnel
    within Gap Inc. in an effort to improve the overall experience for all
    of our customers.

    If you would like to discuss your concerns with one of our
    representatives directly, please contact us at the number below. You are
    a valued customer and we look forward to shopping with you again soon.

    If you have further questions or concerns, please feel free to call us
    at 1-800-OLD-NAVY, and follow the prompts to share your store
    experience. We are available Monday through Friday from 9:00 a.m. to
    9:00 p.m. and Saturday, 11 a.m. to 9 p.m. Please note all hours are
    indicated in Eastern Time.

    Sincerely,

    Chinda
    Customer Service Consultant

    ReplyDelete
  2. and another thing about Old Navy autoresponce. There were no hits to my blog within a half an hour of the time I got their email.

    ReplyDelete
  3. Is it possible the interest is in the Atlantic Yards project and not DMV or Old Navy/Gap/Banana Republic?

    qualiz

    ReplyDelete
  4. There are humans at Old Navy:
    Thank you for your email and providing us with your blog feedback. We
    are sorry to hear that you had a bad shopping experience at our Old Navy
    store. We appreciate the time you have taken to express your thoughts
    regarding our Return Policy. We are sorry that your wife experienced
    difficulty redeeming your Merchandise Certificate. While these
    certificates do not expire they may only be redeemed by the person they
    were issued to. We apologize for any disappointment this may cause. If
    you wish to discuss this situation further you may contact our Customer
    Relations Department at the number below.

    We appreciate your business and look forward to shopping with you again
    soon.

    If you have further questions or concerns, please feel free to call us
    at 1-800-OLD-NAVY, and follow the prompts to share your store
    experience. We are available Monday through Friday from 9:00 a.m. to
    9:00 p.m. and Saturday, 11 a.m. to 9 p.m. Please note all hours are
    indicated in Eastern Time.

    We hope this email finds you well and thank you for being a valued
    oldnavy.com customer.

    Sincerely,

    Kody
    Customer Service Consultant

    ReplyDelete
  5. Why did you need a new picture taken for your license? Couldn't you have done the license renewal through the mail or internet?

    Sucks about Old navy, i still love them for kid clothes!

    ReplyDelete
  6. Denise, Just going to Old Navy would have been too easy. I coulda renewed with a click or a stamp, but that would have been too easy.

    ReplyDelete
  7. I love you and love your blog.

    I'll stay away from Old Navy too.

    Here's a recent related story about dental floss.

    Here at the homestead, we use only Glide brand dental floss. It comes in 100m rolls. It costs like $7 which is alot. But this brand never gets caught in your teeth. It's made with the same stuff they use to make gore-tex or something. Glide even invented gore-tex or visa versa. Weird, but true. Anyway I sometimes have to hunt around for the long rolls which are cheaper by the meter, so I bought 3 of them last time I got them.

    The roll we just used wouldn't come out very easily. That's 100m of slow pulling, tugging, and each time I'm in the bathroom and forget that I want to complain by the time I'm out. So I have about 1 meter left and finally remember to complain about all this "tension" getting it off the roll and so I finally email them.

    The next day I get an email from Proctor & Gamble that says send me your address and I'll send you a coupon for a free roll.

    Sure enough I actually get two coupons w/in 2 weeks for any Glide floss product.

    Now that's good customer service.

    ReplyDelete

You do not have to be nice!

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