Tuesday, March 24, 2009

What was the MTA thinking??? (Update)

Update:  Now that the MTA has decided "token clerks" are unnecessary they just removed the booth and keep the gates open all the time.  Problem solved.

Evenings and Weekends this is what you get when you walk down the stairs to the Subway at Borough Hall/Court Street at the corner of Court and Joralemon.

It would not be so bad, but you also get this:

An exit only turnstile

That is no big deal but this is what you see from the street

Nowhere does it say that you can not enter the subway. It says Enter with or buy MetroCard, or see the agent across the street.

But you can't. People walk down those steps all day long and can't get in. Some even swipe their MetroCard and walk into the locked gate on the other side. They banged their noses and lost their fares.

They don't have to put someone in the booth 24/7 and open the gates. They could change the signage, but that would be really confusing.

The MTA needs to spend a few bucks and install one of these.


  1. The MTA Responce


    Recently you requested personal assistance from our on-line support
    center. Below is a summary of your request and our response.

    This can be fixed

    Discussion Thread
    Response (Fernando Polanco) - 03/24/2009 11:46 AM
    This is in response to your recent e-mail to MTA New York City Transit concerning the transit system.

    If you have any further transit-related concerns or suggestions, please contact Customer Services at (718) 330-3322, Monday through Friday, from 9:00 a.m. to 5:00 p.m., or write to Customer Services at 2 Broadway, Room A11.146, New York, NY 10004.

    We take the concerns of our customers very seriously and thank you for taken the time to contact us.

    Pedro M. Mojica
    Associate Transit Customer Service Specialist

    Customer (Michael ) - 03/24/2009 10:35 AM
    People this is easy


    Thanks in advance for the automated response.

    Auto-Response - 03/24/2009 10:35 AM
    Title: What is Transit Talk?
    Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=682&p_created=1181766704

    Title: What is Reduced-Fare MetroCard and how do I apply?
    Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=264&p_created=1036613415

    Title: How does Pay-Per-Ride work with a Reduced-Fare MetroCard?
    Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=265&p_created=1036614551

    Clicking on the above question(s), if any, will open up a new window with a response to the question. If you have reviewed the response(s) and your question has been answered, you may return to the MTA home page.

    If this response did not address your e-mail, use the Send E-mail button.

    You will receive a response as soon as possible; however, some responses can take up to 15 business days.

    Question Reference #090324-000089
    MTA Service: NYC Transit Subway
    Category: Comment
    Date Created: 03/24/2009 10:35 AM
    Last Updated: 03/24/2009 11:46 AM
    Status: Closed
    Date/Time of Event: 01/01/2009 12:01 AM

    Location of Event
    Court Street / /Borough Hall

    March 24, 2009 12:27 PM

  2. The sign clearly has the hours of operation and it clearly doesn't list weekends. What else did you want exactly?

  3. Anon.

    They put the gates on the wrong side of the turnstiles.


You do not have to be nice!


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